Door Attendant

Department:                   Front Office

Reports to:                      Manager on Duty/Bell Staff Department Head

Shift:                                  May vary (Full-time)

Pay:                                     10.50/ hour plus tips

 

JOB OVERVIEW:     

Represents hotel to outside world.  Acknowledges, welcomes and assists with departures of all guests, visitors and neighbors arriving to/from the hotel.


  
JOB RESPONSIBILITIES:

  • Maintain knowledge of scheduled daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet.
  • Assist guest and visitors into and out of their vehicles.
  • Greet arriving guest/visitors within 30 seconds of arrival at the front of the hotel.
  • Provide guests with directions to the front desk check-in area, and introduce the guest by name to the front desk clerk and/or bell person.
  • Open hotel doors for guests or visitors.
  • Maintain proper security of vehicles keys, and the accurate recording of information on the vehicle claim ticket, notably any pre-existing damage.
  • Assist guest with loading/unloading luggage into and out of their vehicles.
  • Assist Concierge staff with guest requests and services by delivering all packages/faxes/messages within 30 min, unless instructed differently.

JOB/SKILLS REQUIREMENTS:     

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

QUALIFICATIONS

Essential:    

  • A valid California driver’s license.
  • Good driving record.
  • Ability to drive all types of vehicles.
  • Ability to satisfactorily communicate in English with guests.
  • Ability to lift bulky objects weighing up to 50 pounds.
  • Ability to exert physical effort in removing, replacing, and transporting guest luggage in and out of vehicles or rooms.
  • Ability to withstand being outdoors and exposed to all weather conditions throughout assigned shift.
  • Ability to remain stationary at assigned post for lengthy periods of time.
  • Ability to multi-task and work well under pressure of a number of arriving/departing guests.    

Desirable: 

  • Ability to understand guest inquiries and provide responses.
  • Ability to focus on guests needs
  • Ability to prioritize and organize.
  • Ability to think quickly and make good judgments.
  • Ability to maintain positive relations with taxi/limousine drivers.
  • Previous guest relations training

*Please Note: This is not a full job description.

We are an Equal Opportunity Employer

 

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